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The original item was published from 5/26/2023 8:19:55 AM to 6/27/2023 12:00:00 AM.

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Posted on: May 26, 2023

[ARCHIVED] IT Support Intern, Butler & Associates, Topeka, KS


This is an in-person part-time position. The preferred candidate will be a college student preparing or involved in coursework with IT. This position will be responsible for providing technical software and hardware support in response to end-user requests; providing support on a broad range of client hardware and software products; tracking and communicating status of response to incidents or problems; configuring and installing desktop PCs, telephones, peripheral equipment, laptops, and other mobile devices; following established procedures for performing configuration changes, updates, and upgrades; and assisting in the deployment of new software and hardware upgrades and fixes.

Essential Duties:

  • Diagnoses and repairs equipment, employee computers, and peripherals.
  • Identifies recurring problems and notifies team members.  
  • Researches issues at the direction of others. 
  • Maintains accurate updated records of preventive maintenance.
  • Answers calls or tickets to support end users with applications, hardware, software, and networking issues.  
  • Troubleshoots hardware and software problems.

Additional Info...
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